Accountancy
115 Agriculture, Fishing
1 Finance, Insurance
88 Call Centres
0 Catering & Hospitality
83 Construction, Property
112 Customer services
76 Defence/Armed Forces
77 Education
1 Electronics
72 Engineering, Manufacturing 138 Graduate, Trainees
83 Healthcare & Nursing
59 Human resources
64 IT & Internet
349 Legal
58 Management consultancy 61 Marketing, Advertising, PR 83 Media, Creative
5 Non-profit, Charities
1 Public sector & Services
9 Recruitment sales
67 Retail, Wholesale
74 Restaurant & Food Service 9 Sales
103 Science
12 Secretarial, Administration 24 Security
0 Senior appointments
9 Telecommunications
4 Transport, Logistics
3 Travel, Leisure, Tourism
23 Other
52
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Legal Vacancy 1321 |
Post:Help Desk Support Specialist |
Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
London
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The announcement text: |
User support and customer service on company supported computer applications and platforms in residential real estate environment. Troubleshoot problems and advise on the appropriate action. Flexible Schedule - Weekends Necessary.
Main Job Tasks and Responsibilities
* respond to requests for technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* research questions using available information resources
* advise user on appropriate action
* follow standard help desk procedures
* log all help desk interactions
* administer help desk software
* redirect problems to appropriate resource
* identify and escalate situations requiring urgent attention
* track and route problems and requests and document resolutions
* prepare activity reports
* stay current with system information, changes and updates
Job Requirements
Education and Experience
* working knowledge of fundamental operations of relevant software, hardware and other equipment
* knowledge of relevant call tracking applications
* knowledge and experience of customer service practices
* related experience and training
Key Competencies
* oral and written communication skills
* learning skills
* customer service orientation
* problem analysis
* problem-solving
* adaptability
* planning and organizing
* attention to detail
* stress tolerance
Location: Rye, NY/Fairfield County
Compensation: Commensurate With Experience
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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Contact information |
Employer: |
GlobalLogic Ukraine
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Email: |
jobs@xusom.com
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Phone: |
8 (044) 492 9693
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Publication date: 2009-11-27 23:11:57
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